Job Title: Customer & Security Liaison
Reports To: Front Desk Manager
FLSA Status: Part-Time Hourly
The Lynnwood Convention Center strives to provide excellent guest service through our core values, attitude, communication, knowledge, and anticipation. As a member of the Lynnwood Convention Center team, we are looking for talented folks who model these in their behavior, decision making, personal contributions and guest interactions. We invite you to join our team and show your affinity for guest service, and work alongside others who have the same shared values and commitment to excellence.
Essential Duties and Responsibilities: (Including but not limited to the following)
Serve as the first point of contact for facility guests; function as a customer liaison.
Conducts routine inspections of the interior of the building to assure quality of service.
Greets and assists guest with load-in and load-out for events.
Monitor general activity and relay any client or guest requests to the appropriate event manager.
Provides daily incident reports.
Conducts preliminary investigations relevant to personnel complaints.
Monitors deliveries and notifies personal as needed.
Assist with opening and closing procedures of the building.
Assist Event Receptionist with administrative tasks as needed.
Serves as informational source to the public for company activities and events.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A background in security, customer service and hospitality background is desired.
Education and/ or Experience: Associates degree from an accredited two-year college or equivalent. Minimum 2 years’ security, customer service or hospitality experience, preferably in a similar environment.
Skills and Abilities
Must be able to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered during employment.
Ability to communicate with, and take direction from immediate supervisor and facility management.
Remain flexible and adjust to situations as they occur.
Ability to handle/resolve tense situations and control “unruly” guests.
Excellent communication, problem solving and organizational skills.
Work independently, exercising judgment and initiative.
Must possess professional presentation, appearance, and work ethic.
Ability to function successfully in a fast-paced environment.
Ability to work flexible hours based on events, including evenings, weekends and holidays as needed.
CPR/First Aid Certified
To perform this job successfully, an individual should have strong working knowledge of computers and industry standard software systems, including standard Microsoft Windows operating based platforms such as Outlook, Excel, Word and Publisher.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to work indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 2-3 hours daily, as well as the ability to lift in excess of 25 pounds.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
If Interested in this position, please email resume and cover letter to firstname.lastname@example.org.
Lynnwood Convention Center
Tracey Morrison HR Department
3711 196th St SW
Lynnwood, WA 98036
Please no phone calls
SMG is an Equal Opportunity/ Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
Position Open: February 13th - 27th